Cloud Cart Connector can be installed through the Bigcommerce App Store. You must find the app and click the get app now button.
If you need to sync multiple Bigcommerce stores under one account, please sync the first store and open a support ticket. We will respond with further instructions.
Here are the steps:
- Visit the Bigcommerce Cloud Cart Connector app page, if you use Cloud Cart Connector. If you use Connex for QuickBooks, visit the Connex for QuickBooks Bigcommerce app.
- Click get it now.
- Follow the on-screen instructions.
How do I map a value to the QuickBooks PO number field?
PO number is a custom QuickBooks field, so you need to add a rule to map a custom field. Bigcommerce has a order notes field, which you can map. Here are the steps:
- In Cloud Cart, hover over the gear and click rules engine.
- Click add new.
- Add this rule.
- Now, add a rule to map the PO to a custom field.
Can I map the order options as separate line items?
You must add a rule to map the options.
How do I change my website name?
When you pair our software, our software must create a unique name for your website. Bigcommerce sends your website ID only. To change your website name, follow these steps:
- Login to our software.
- Expand transfer website.
- Choose the site to transfer.
- Enter the new name.
- Click submit.
If you use Connex for QuickBooks,, click manage under existing connections. On the left, download a new pairing file. Remove the old one from your web connector. Double click the new file and pair.