Cloud Cart starts reconciling the day after the install. If you need to reconcile historical transactions, you can change the deposit matching.
How will Cloud Cart know what to deposit?
Cloud Cart matches the payment reference number between QB and your payment processor. If orders are missing that number, you can resync them by following this guide. Cloud Cart will fix matching orders, assuming the order number from your sales channel and QB are the same.
If you are a Shopify customer, choose tomorrow at the sync date. Click submit. This will cause Cloud Cart to create a rule mapping the reference number from Shopify to QB. If you fail to perform this step, the historical matching will fail. On this is complete, change the dates normally.
How do I change the dates?
In this example, we will reconcile February 1st, 2017. Here are the steps:
- Login to Cloud Cart.
- Select a connection and click configure.
- On the left, select match deposits.
- Change the deposit dates to a 24 hour period:
- Click submit.
Can Cloud Cart sync more than a 24 hour date period?
We recommend no more than a few days at a time. On the deposit page above the dates, you will see a link saying click here for a preview. Click it and change the dates. It will show you the number of orders, deposit date. See this example for details.